Return Policy

At Perry's Diamonds & Estate Jewelry we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.

Custom and Special Order Items

Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.

Returns for In-Store Purchases

Any in-stock merchandise in its original unworn condition can be returned within 10 business days of the purchase date for a full refund.

Returns after 10 business days will receive store credit. Special orders, custom work or altered merchandise cannot be returned or exchanged. 

Gemstone and diamond returns/exchanges are handled on a case by case basis by management. Certain promotions/offers not described herein may have stipulations that supersede our standard return and exchange policy. 

Returns for Online Sales

We offer a full refund or an exchange on any item returned to us in its original, unaltered condition within 10 days of the day you receive the package. We also offer an exchange for store credit within 30 days after purchase. All sales are final after 30 days. Any item that has been unset, reset, or in any other way altered by the customer is not eligible for return or exchange. Any shipping, handling and insurance fees are non-refundable. 

We will provide a pre-paid shipping label you can use to return the item. Please pack item in original shipping materials. If you no longer have the outer box, a similar box or mailer will suffice. A refund will be provided to original payment method once we have the item back in our possession.

If you choose to return your perrysjewelry.com order in-store, a sales associate will not immediately be able to refund payment, but your payment will be refunded within 24-48 hours of returning it in-store (and usually much sooner than that). We apologize for any inconvenience this may cause.

Once refund is processed, it can take 3-5 business days for the refund to show up on your account

Please contact us at 704-364-1391 to arrange for your return.

Address for Shipping Returns:
Perry’s Diamonds & Estate Jewelry
6525 Carnegie Blvd
Suite 100
Charlotte, NC 28211

Return Policy for Layaways

Layaways require a 20% down payment, refundable within 30 business days. Layaways are subject to the agreement set forth at the date of purchase. Regular payments are required at least every 30 days with payment to be made in full within 5 months of the initial down payment. Failure to abide by the agreed upon terms may result in a cancellation of the layaway. In which case, the items will be returned to stock, subject to a 20% restocking fee of the original invoice, with the remaining balance as a store credit.